Guidelines for preventing harassment and nuisance behavior

Introduction

BirthdayAt JAPAN, all of our staff members provide services with sincerity and responsibility so that all fans can support their favorites with peace of mind.

These guidelines are based on better recommended advertising (Birthday/Supporting Advertisement) We ask for the understanding and cooperation of all users in order to realize this experience and ensure smooth project management.

our thoughts

Favorite advertisement (Birthday/Support Advertisement) is a project to give shape to the “feelings of support” of our fans.

To achieve this goal, our staff is working as sincerely as you are.

We believe that moving forward with projects in a relationship of mutual respect will lead to a better support experience.

Harassment/nuisance prevention guidelines

prohibited acts

At our company, our staff approaches the project with the same sincerity as you do, and we believe that maintaining a healthy environment will help maintain the quality of the support experience for all fans.

The following actions are prohibited as they may damage the mental and physical health and dignity of our staff and impede the provision of services.

• Inappropriate behavior toward staff (e.g., aggressive expressions such as "you have no common sense" or "take responsibility")
• A lengthy and emotional comment that goes beyond the scope of your opinion.
• Requesting excessive responses to communications outside of business hours or contacting individuals on SNS, etc.
• Spreading defamation and false information about our company and staff
• Requests that are inconsistent with the purpose of this service or acts of nuisance to other users

• Posting communications (messages, emails, etc.) with our staff on SNS, blogs, etc.

Our response policy

Responses based on these guidelines have been established to ensure that projects proceed safely and smoothly, and to protect the physical and mental health and dignity of staff who work with integrity.

As a result, we believe that this will lead to the creation of an environment where all fans can participate comfortably.

In the event that a mistake or inadequacy on our part is confirmed, we will take responsibility seriously and respond in good faith.

However, please understand that there are limits to what we can do.

If any of the above behaviors are observed, we may take the following actions:

• Change of person in charge or suspension of response
• Abandoning or canceling a project
  *Depending on the situation, we may take step-by-step measures such as "alert, limit response, cancel contract."
  *Even if the project is canceled, we may not be able to provide a refund depending on the progress of the project or if there is no fault on our part.
• Restrictions on future transactions/applications
• Considering legal measures as necessary

About consent to guidelines

From August 18, 2025, please check the contents of this guideline and agree to it when applying.

If you do not agree, you will not be able to complete the application process.

To create an environment where all fans can cheer comfortably

“A place where you can feel safe and feel free to send your support with all your heart.”

That's itBirthdayThis is what JAPAN is aiming for.

We ask for your cooperation in observing the rules and etiquette so that all fans can participate comfortably.

Finally

We aim to prevent troubles before they occur and create a world where all support is warmly received.

We sincerely appreciate your understanding and cooperation.

Formulation date: August 18, 2025

BirthdayJAPAN
(Operating company: IW Co., Ltd.)